Terms of use and sale

1. Purpose and acceptance

These terms and conditions (the "Terms") govern access to the Jalona service, available at jalona.io and in the Jalona mobile app, and the purchase of its paid plans.

You accept them by creating an account. The applicable version is the one in force when you sign up or subscribe; later versions apply as described in section 17. For an Enterprise plan, the signed contract prevails over these Terms where they differ.

2. Publisher and contact

Jalona is published by Souleymane Bah, sole trader established in Guinea (registration in progress), whose address appears in the Legal notice.

For any question, complaint or request about these Terms: contact@jalona.io.

3. The service

Jalona is a task management and collaboration tool. Depending on your plan, it lets you:

• create personal or shared workspaces and invite members;
• create, assign and track tasks, subtasks, due dates, reminders, categories, comments and attachments;
• receive notifications in the app, by email or on mobile;
• import data from other tools, create tasks by forwarding an email, follow due dates in an external calendar;
• for companies: manage members and seats, SSO sign-in, an API, webhooks and an activity log.

The features and limits of each plan are listed on the Pricing page. The service evolves: features may be added, changed or removed, without removing an essential feature of an ongoing paid plan without notice.

4. Account

Sign-up is open to people aged 15 or over. You agree to:

• provide a valid email address that belongs to you and accurate information;
• keep your password confidential and not share your account; enabling two-factor authentication is recommended;
• tell us without delay at contact@jalona.io about any unauthorised use of your account.

You are responsible for actions taken from your account, unless you show it was used without your knowledge despite your precautions. If you sign in with Google or your company's SSO, the security of that external account is your or your company's responsibility.

5. Plans and prices

Jalona offers:

• Free: no payment or card required, with the limits shown on the Pricing page;
• Premium: a paid monthly or yearly subscription, at the price shown on the Pricing page when you subscribe;
• Enterprise: on quote, after a request and, where applicable, a trial period; its financial terms are set by a separate contract.

Prices are in euros. A price change never applies to a period already paid; for an ongoing subscription it is announced at least 30 days before it applies, and you may cancel before it takes effect.

6. Payment, renewal and cancellation of the subscription

Payment is made by card through our provider Stripe. Jalona never receives or stores your card details.

• The subscription is paid in advance and renews automatically at the end of each period (month or year) until cancelled.
• You can cancel at any time from your account's billing settings. Cancellation takes effect at the end of the current period: you keep the plan until then, after which your account returns to the Free plan without losing your data.
• If a payment fails, Stripe may retry it; if it is not settled, the account returns to the Free plan.
• Except for the right of withdrawal (section 7) or where the law provides otherwise, a started period is not refunded.

7. Right of withdrawal (consumers)

If you act as a consumer, you have 14 days from subscribing to a paid plan to withdraw, without giving any reason. Simply tell us clearly at contact@jalona.io; you may use this wording: "I hereby give notice that I withdraw from the Premium subscription contract taken out on [date] with the address [account email]".

The refund is made within 14 days of your request, using the payment method you used. Because access to the plan starts at your request as soon as you subscribe, an amount proportionate to the time already elapsed may be withheld, as European consumer protection rules allow.

The right of withdrawal does not apply to professionals.

8. Acceptable use

You agree not to:

• use the service for unlawful purposes, or to store or share content that is unlawful, hateful, violent, or infringes the rights or privacy of others;
• send unsolicited invitations, emails or notifications in bulk;
• try to access accounts, workspaces or data not intended for you, bypass technical limits or plans, or compromise the security of the service;
• deliberately overload the service, in particular with automated requests outside the API and its limits;
• resell or make the service available to third parties without written agreement.

9. Your content

The tasks, comments, files and other content you add remain yours, or their authors'. You only grant us the right to host them, copy them for backups, display them to authorised members and process them to run the service, for as long as needed.

We do not look at your content, except at your request (support), to keep the service secure or to meet a legal obligation. You are responsible for the content you publish and for holding the necessary rights.

Clearly unlawful content can be reported to contact@jalona.io; we act promptly to remove it or block access to it.

10. Shared workspaces and companies

In a shared workspace, content is visible to its members according to their role. Workspace administrators manage its members; a company's owner manages its members, seats, workspaces and settings (including SSO, the API and webhooks).

When a member leaves a workspace or deletes their account, the tasks they created there stay in the workspace, which belongs to the team. A company that provides Jalona to its staff is responsible for how it uses it towards them, in particular under employment and data protection law.

11. Third-party services and integrations

Google sign-in, company SSO, imports from other tools, the API and webhooks involve third-party services or addresses you choose. They are governed by their own terms. When you configure a webhook or an API key, you decide which data is sent and to whom.

12. Availability and backups

We make our best efforts to keep Jalona available at all times, without any availability guarantee unless an Enterprise contract provides one. The service may be interrupted for maintenance, updates or incidents; we keep such interruptions short and announce planned work where possible.

The database is backed up every day. These backups are used to restore the service after an incident, not to recover content you deleted.

13. Intellectual property

The Jalona software, name, logo, interfaces and texts are protected. Your rights are limited to using the service in accordance with these Terms; no ownership right is transferred to you.

14. Liability

Jalona is bound by an obligation of means. We are not liable for damage resulting from misuse of the service, from your content, from third-party services you connect, or from force majeure.

If you act as a professional, our liability is limited to direct damage and capped at the amounts paid for the service in the 12 months before the event giving rise to the claim.

If you act as a consumer, nothing in these Terms limits the rights you hold under the mandatory rules of your country of residence, in particular the legal guarantee of conformity for digital content and services.

15. Account deletion and suspension

You can delete your account at any time from your settings. Deletion is immediate and final:

• your identification details, sessions, notifications and personal workspace are erased;
• your tasks and comments in shared workspaces stay with the team, attributed to a "deleted account";
• an ongoing Premium subscription is cancelled immediately, without refund of the started period, except under the right of withdrawal;
• if you own a company, you must first delete it or transfer its ownership.

We may suspend or close an account for a serious breach of these Terms, after asking you to stop, or immediately in an emergency, in case of a security risk or clearly unlawful content. You are informed by email with the reason.

16. Personal data

How your personal data is processed is described in the Privacy policy, which forms part of these Terms.

17. Changes to the Terms

We may update these Terms. Any significant change is announced by email or in the app at least 30 days before it takes effect. If you do not accept it, you can cancel your subscription or delete your account before that date; continuing to use the service afterwards means you accept it.

18. Governing law and disputes

These Terms are governed by the law of Guinea. If you are a consumer, this choice does not deprive you of the protection given by the mandatory rules of your country of residence.

If there is a problem, please write to us first at contact@jalona.io: we look for an amicable solution and reply within 30 days.

If you are a consumer and your written complaint is not resolved, you may bring the matter before the competent courts of your country of residence, or use the out-of-court consumer dispute schemes available there.

If you are a professional, any dispute not settled amicably falls under the jurisdiction of the competent courts of Conakry (Guinea).